Last Updated: June 2026
At Shop88 Essentials, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Customers may request a return within 7 days of receiving their order, provided that:
Items that have been used, damaged by the customer, or are not in their original condition may not be eligible for return.
The following items cannot be returned or refunded:
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the product and packaging to help process your claim.
Once verified, we will arrange a replacement, exchange, or refund where applicable.
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, your refund will be processed within 5–10 business days using the original payment method whenever possible.
We only replace items if they are defective, damaged, or incorrectly delivered.
Customers may be responsible for return shipping costs unless the return is due to an error on our part, such as receiving a damaged or incorrect item.
Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.
If you have any questions regarding refunds or returns, please contact our customer support team.
Thank you for shopping with Shop88 Essentials.
